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Case Study- Campuswide Refresh

Case Study

Campuswide Refresh

Our Engagement

01

Warehousing

02

Procurement

03

Distribution

04

Lifecycle Management

05

Technical Support

06

Managed Services

07

On Campus and Remote Deployment

08

Help Desk

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The Challenge

A private university serving 15,000 students and 1,700 staff had budgeted for a massive refresh of 3,500+ end-user workstations over three years. Hardware included Apple and PC laptops and desktops, along with software operating systems installation.

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The Solution

After a highly competitive bid process, NAKA was selected to manage product procurement, warehousing, imaging, staging, and onsite deployment. Hardware and software deployment was critical yet impacted by a campus shut-down at the onset of the COVID-19 pandemic.

As faculty and administrators began working remotely, NAKA quickly adapted to deploy units in homes and other off-campus locations outside the Tri-State area. This required additional NAKA Help Desk support to walk users through establishing connections to home Wi-Fi and university systems.

In addition, in compliance with university policies, all NAKA technicians working on campus or in homes were required to be vaccinated and tested regularly.

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The Impact

Despite industry-wide product shortages, NAKA continues to meet all of the client’s aggressive timelines. NAKA has decommissioned old units securely and sustainably following its Lifecycle Management policies.

NAKA’s Managed Services team provides ongoing support, and users have been overwhelmingly satisfied working with NAKA.

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