End-User Support Services

End-User Support Services

Retain your customers with End User Support Services

Utilize the greatest valuable asset, your workforce & grow like never before!

Support your Business by Offering the Required Customer Support

Delivering an enhanced user experience and maintaining a consistent workflow is an essential task to perform when the businesses are significantly expanding. With the help of solutions that support users will save a lot of time and reduce costs that are often wasted in handling complicated issues.

At NAKA, we specialize in assisting businesses in the accomplishment of their goals. We assist organizations in increasing productivity, simplifying computing ecosystem administration, and optimizing how individuals and their programs use the infrastructure. All end-user computing requirements, like patching, debugging, remote console, and general questions, are covered by our managed end-user computing solutions.

80% of the customers appreciate the presence of end-support services for their support in decision making.
36% of consumers judge the brand by their support to the customer and time-to-response.

How End User Support services helps your business?

End-User Solutions provide workers with the expertise they need to succeed while giving managers a sense of security that all equipment is adequately controlled and protected.

Automated regular endpoint management
Improved productivity
Deployable software
Managed Assets and Software licenses
Simplified management and implementation
Enhanced Customer experience
Managed Mobile devices – iOS, Android, and Windows smartphones
Remote control of desktops and troubleshooting
Optimized computing
Complete ITIL processes and documentation
Executive reporting and ticket analysis
Satisfied Clients
Successful Projects
Skilled Experts
Global Locations

Our Expertise

Derived from hands-on experience with design, development, and deployment

Service Desk

Maintaining performance, reduced costs and ease of doing business must be the priority of the organization and all these are possible by implementing service desk solutions.

With proactive diversion to other third-party service desks, NAKA helps you in maximizing first-call resolution. We assist with the implementation of customized dashboards to communicate insights, challenges, expenses, and performance in your company’s existing workflows, platforms, and technologies.

Deskside Support

Productivity can get affected by factors like technological glitches and hamper the smooth transaction of a business. Technological issues can be tackled with the deskside support solution and can facilitate tasks.

NAKA’s desk-side support staff is networked with Service Desk, allowing them to make procedural changes that can help improve the working environment.

Onboarding and Offboarding

Employees may often fail in maintaining security due to their lack of experience and training and can create liabilities that lead to costly damages. Management of that workforce can be challenging.

We enable smooth monitoring of security and reduce cost burdens on companies. NAKA can provide a comprehensive onboarding and offboarding solution or function as an expansion of your workforce.


NAKA is committed to learning about your company’s success and working with you to achieve them. The full ITIL suite is installed and supported by us. NAKA curates contracts that are favorable to businesses and the cancellation processes are simple to carry.

How NAKA does it differently?

Service desk management that is state-of-the-art and automated 24 hours a day, 7 days a week (Auto Phone, ticket support)
Monitoring and support for the CMDB (inventory control and vendor analysis)
Device management for end-users (laptops, mobile sensors)
Competence of Self-Healing, which allows for the automated identification and prevention of flaws with end-user systems.
Changing the IT support desk to a customer service desk so that human capital, finance, and other divisions may get help quickly.
Experts with decades of knowledge are available 24 hours a day, 7 days a week.
Hands-on Experience in Healthcare, retail, automobiles, and other related industries in delivering end-user support.
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