End-User Support Services
Support your Business by Offering the Required Customer Support
Delivering an enhanced user experience and maintaining a consistent workflow is an essential task to perform when the businesses are significantly expanding. With the help of solutions that support users will save a lot of time and reduce costs that are often wasted in handling complicated issues.
At NAKA, we specialize in assisting businesses in the accomplishment of their goals. We assist organizations in increasing productivity, simplifying computing ecosystem administration, and optimizing how individuals and their programs use the infrastructure. All end-user computing requirements, like patching, debugging, remote console, and general questions, are covered by our managed end-user computing solutions.
How End User Support services helps your business?
End-User Solutions provide workers with the expertise they need to succeed while giving managers a sense of security that all equipment is adequately controlled and protected.
Automated regular endpoint management
Managed Assets and Software licenses
Simplified management and implementation
Enhanced Customer experience
Managed Mobile devices – iOS, Android, and Windows smartphones
Remote control of desktops and troubleshooting
Complete ITIL processes and documentation
Executive reporting and ticket analysis
Derived from hands-on experience with design, development, and deployment
Maintaining performance, reduced costs and ease of doing business must be the priority of the organization and all these are possible by implementing service desk solutions.
With proactive diversion to other third-party service desks, NAKA helps you in maximizing first-call resolution. We assist with the implementation of customized dashboards to communicate insights, challenges, expenses, and performance in your company’s existing workflows, platforms, and technologies.
Productivity can get affected by factors like technological glitches and hamper the smooth transaction of a business. Technological issues can be tackled with the deskside support solution and can facilitate tasks.
NAKA’s desk-side support staff is networked with Service Desk, allowing them to make procedural changes that can help improve the working environment.
Onboarding and Offboarding
Employees may often fail in maintaining security due to their lack of experience and training and can create liabilities that lead to costly damages. Management of that workforce can be challenging.
We enable smooth monitoring of security and reduce cost burdens on companies. NAKA can provide a comprehensive onboarding and offboarding solution or function as an expansion of your workforce.
NAKA is committed to learning about your company’s success and working with you to achieve them. The full ITIL suite is installed and supported by us. NAKA curates contracts that are favorable to businesses and the cancellation processes are simple to carry.