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Helpdesk Tech

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Helpdesk Tech

Location: Hauppauge

Responsibilities:

  • Will work within the IT Help Desk, accountable for ensuring continuity of desktop services for end users by providing support for Mac OS X, Windows 10, Microsoft Office Applications, JAMF.
  • Offer Level 1 support for hardware, software, computer and network problems as submitted to the Help Desk Ticketing System, support calls and emails.
  • Assist in computer related duties and projects as needed.
  • Familiar with hardware diagnostics, troubleshooting, system reloads.
  • Experience in Apple macOS Management ,Asset Management ,Customer Service Technology Support and Microsoft 365.
  • Essential Functions: Assure continuity of the computer system for all system users Offer level 1 technical support of IP Phone System.
  • Offer technical sites to all Northside remote sites and users as level 1 technician.
  • Support and configure Wireless, cell and Mobile equipment components as it relates to mobile work force of Northside.
  • Support desktop hardware, peripherals and operating systems.
  • Perform system and device installation on all locations.
  • Maintain network user accounts.
  • Help all departments with their specific database and software.
  • Call vendors for problem reporting as well as dispatching their technical support for copiers, printers and other peripherals.
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Analyze problems (both technical and operational) and arrive at workable solutions.
  • Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365
  • Support PC, Laptop and Virtual Desktop computer hardware and applications
  • Promptly document and create tickets for all reports of information system problems.
  • Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems
  • Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members
  • Install, configure, update and support both commercial and proprietary applications
  • Establish and maintain Active Directory and e-mail accounts and resource access

Salary: $35,000 – $40,000

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