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Desktop Support Technician

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Desktop Support Technician

Location: Hauppauge, NY

Job Description:

We are looking for a Desktop Support Technician who wants to get involved with a medium sized, fast-paced, and dynamic company. In collaboration with the IT team you will be responsible for building and maintaining desktop systems and supporting system software. This will include Macintosh and Windows PC’s, printers and mobile devices. The right candidate will be a positive and supportive member of the IT team, a self-starter, love the challenge of solving problems and building solutions to help the company scale. This position will be located at our HQ in Hauppauge, NY

Job Responsibility:

  • Ability to organize multiple tasks and priorities for personal and project time management with little supervision.
  • Ability to solve technical and system issues with little to no supervision.
  • First level support that requires response to end-user support technology requests via email, phone, and walk-ups.
  • Images and deploys computers and software to existing and new users.
  • Maintain and support hardware and software throughout the organization
  • Support meeting events, training classes and presentations
  • Complete assigned requests and incidents based on the Service Now ticketing system
  • Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets
  • Provides technical support for workstations, laptops, printers, computer peripherals, mobile devices, corporate applications, and more.
  • Continually monitors and suggests improvement in processes and procedures.
  • Manage local and remote desktop backups.
  • Knowledge and working experience with Windows and Mac Operating Systems.

Ideal Candidate:

  • Ability to solve technical and system issues with little to no supervision.
  • A team player who brings positive energy and experience to a collaborative team environment.
  • Possessing of excellent problem-solving skills with a desire for continual learning.
  • knowledge and experience with Windows 10, Mac OS, and iOS platforms.
  • Knowledge of network topologies and security concepts is helpful.
  • Ability to organize multiple tasks and priorities for project time management with little supervision.
  • Excellent oral communication skills and good writing skills.
  • Salary: $40,000 – $55,000

 

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